Sales Policy / Payment Terms

Prices Herein - Are retail prices and are subject to change without notice.

Quotations - Estimates are given at no charge for written, faxed, e-mailed or telephoned requests. Unless otherwise specified, quotations are valid for 30 days. We are not responsible for verbal estimates.

Sales Tax - Erdman Video Systems, Inc. is required to charge state and local tax within the state of Florida on items for which sales tax exemption certification has not been provided. Outside the state of Florida, you must remit sales tax (if any) directly to your state.

Payment Terms and Placing Orders - Payment is expected at the time services are rendered unless other arrangements have been made with our credit department. Erdman Video Systems, Inc. requires 100% of the purchase price or 3 months of rental price at the time of shipment unless NET30 terms are setup(see below). EVS will start production once a purchase order or signed estimate is received. Lead time is 1-2 weeks from the date purchase order is received unless otherwise noted.

NET 30 - For Purchasers with established credit, terms are net 30 days from date of shipment. Purchasers with established credit shall submit purchase orders when placing an order. If credit is not established, Purchaser must pay for items ordered at the time an order is shipped according to Payment Terms above. All payments must be in U.S. dollars; checks must be made payable to Erdman Video Systems, Inc. We also accept Visa/Master Card/American Express, and wire transfers. For wire transfer information, please contact EVS. Furthermore, Purchaser authorizes Erdman Video Systems, Inc. to use any means necessary to establish the validity of all information submitted.

Freight Policy - Purchaser is responsible for paying freight charges. Erdman Video Systems, Inc insures all packages for the replacement value of that item. At Erdman Video Systems, Inc's discretion, freight policy for orders may be subject to special terms and conditions. If product is damaged in transit, Purchaser must file claim exclusively with carrier, vessel and/or insurance company.


Product Warranty

Warranty For custom systems - EVS provides a warranty against equipment and software defects or bugs that impair the proper functioning of the system for 1 year from the date of reciept. This includes computer and camera failure not due to large power surges, electrical storms, other acts of nature, improper use, or neglegence. Repair of any equipment will involve discussion with someone at the site and the return of equipment if necessary, to EVS for immediate repair (shipping paid for by the client). Repair time will be 5 working days or less. Return shipment will be paid by EVS.

Warranty For Package Deals - EVS provides a monthly warranty against equipment and software defects or bugs that impair the proper functioning of the system for as long as the monthly payment is current and the system is not older than 5 years or snapped more than 150,000 shutter actuations. This includes computer and camera failure not due to large power surges, electrical storms, other acts of nature, improper use, or neglegence. Repair of any equipment will involve discussion with someone at the site and the return of equipment if necessary, to EVS for immediate repair (shipping paid for by the client). Repair time will be 5 working days or less. Return shipment will be paid by EVS.

Installation - Installation is quick and can be done by non-computer oriented electricians. An internet connection is required to allow final checkout by EVS.

Maintenance Contracts - Full service extended warranty contracts are available after the first year of ownership (the first year is free). These contracts ensure rapid repair of broken equipment by swapping out the part(s) in question. On site personnel are required to facilitate equipment swapping and for checking the internet connection.


Return Policy

Returns - Exchanges and refunds are subject to a 10% restocking fee & non refundable shipping and handling, 14 days from receipt of merchandise. If you return the product after the 14 day return period, a restocking fee will be charged at rental rates based on the number of days kept and no returns will be accepted after 90 days. Product must be in new condition with unfilled warranty cards and have all of its original packaging. Customer must E-Mail or Call for authorization before return. All refunds will be issued/credited within 14-21 days after return of merchandise. Product warranties may vary.

Rental Terms and Agreement:

Download the Monthly Rental Agreement

Download the Weekly Rental Agreement

Monthly Services Terms and Agreement

Download the Monthly Services Agreement

Website Privacy Policy and Terms

Privacy - We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Any attempt to circumvent protections on our site against to gain information about our users is strictly forbidden. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality - Any and all information concerning our Clients and their respective Client Records will never be passed to third parties including government agencies. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products or in direct response to requests for information.

Log Files - We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, OS type, access times, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies - Like most interactive web sites this Company's servers use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Cookies are used to track a users number of visits and paths through the site.

Links to this website for non Clients - A "non- client" is any party that has not purchased hardware, software or hosting services from us. You are permitted to create a link to any page of this website without written consent. A link means you place text within a standard anchor tag. You are strictly forbidden to "hotlink" content from our site. A hotlink is placing an image or video or other content within a link for the purpose of display on a third party site. Violations of this policy will be actively pursued with litigation for content and bandwidth theft.

Links from this website - We do not monitor or review the content of other party's websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright - All content found on this website is the copyright of Erdman Video Systems, Inc. except for some content provided by our clients for display with thier camera images, unless the content is otherwise disclaimed. The use of images and content by a third party for any purpose is strictly forbidden unless written consent is provided by Erdman Video Systems, Inc. If consent is given, links must follow the written guidelines provided. Erdman Video Systems, Inc. may at any time revoke the privlidge to link content for any reason.

Warranty of Service - Erdman Video Systems, Inc. makes no warranties, express or implied, including without limitation, and any implied warranty of merchantability of fitness for a particular purpose to customer in connection with its use of the service. In no event shall Erdman Video Systems, Inc. be liable for incidental or consequential damages to the full extent the same may be disclaimed by law. Customer acknowledges that service interruptions will occur from time to time and agrees to hold company harmless for all such interruptions. At no point should any images, data, or information provided on these websites be used as navigational aides. Any such use is not recommended and not reliable for the saftey of human life and as such Erdman Video Systems shall not be held liable according to the above.